By Terry Orr
How
good of a listener are you? Most of us simply are lacking in our listening
skills - too busy, subject or individual is boring, have more important things
to be doing. Too many meetings consumer
our days and productive - and then we find ourselves working overtime to make
up for lost time. So why is it important
to be a good listener?
Sitepoint.com
suggests:
We would be spending less
time trying to recall what we can’t remember and become more productive.
The quality of our work
would improve because we would make less mistakes.
We would likely get into
fewer arguments.
Our relationships would be
stronger.
We would have more empathy
and compassion for others.
In
my earlier years, taking notes was really not required as I could remember most
of what was said. Later, life became
more complicated - more information, more sources of that information, failure
to take notes, ADD/ADHD and gradual loss of hearing all contributed to becoming
a poorer listener. I needed to educate myself on better listener. So how can we
do that? Once again, I refer to
Sitepoint.com who captures these 13 tips:
Stop
talking.
Put yourself in the
speaker’s shoes so you get a deeper understanding of where they’re coming from
and what is driving them to say what they’re saying.
Focus on using inviting
body language, such as making eye contact, uncrossing your arms, and turning
your shoulders so you’re facing the person speaking.
Avoid thinking about what
you’re going to say next.
Create memory triggers to
assist your recall.
Be open minded and avoid
passing judgment on the speaker.
Stop doing other things —
all other things — while someone is speaking to you.
Reschedule the
conversation when possible if you can’t remove the distractions.
Participate in active
listening by encouraging the speaker with nods and affirmative words.
Take what is being said at
face value and avoid focusing on the “hidden” meaning.
Don’t interrupt.
Summarize and repeat what
you heard when it’s your turn to talk.
Ask for clarification to
get a better understanding of what was said.
How many of these are you guilty of
doing? Sadly, all of them for me over the years. As the years pass by and my
hearing challenges continue - I find myself trying to really focus on what is
being said. Speaking up and asking
questions to ensure that I understand.
What tips do you have to be a listening better?
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