Happy Receptionist Day and Thank You!

By Terry Orr

From a business perspective there are to essential and critical jobs that either make of brake you – your receptionist and assistant!  Sometimes they are one in the same – but without a good one – life is very difficult – earned my PhD in life lessons regarding this tough lesson.

Remember:

• We only get one opportunity to make a good first impression!
• Whose is your potential new client going to speak to when they call?
• Who do you want taking those important messages? 

12 Tips on How to Be a Good Receptionist (according to WikiHow):

1. Dress appropriately
2. Have phone numbers handy
3. Be courteous
4. Have a positive attitude
5. If someone is still being unreasonable, find a way to diffuse the situation
6. Give good directions
7. Keep busy
8. As soon as someone enters the office, direct your attention to them, immediately, and give them a pleasant greeting
9. Answer the phone politely with a standard greeting
10. For visitors who come to the front desk, greet them with a smile and a standard greeting
11. Greet delivery personnel with the same professionalism and politeness as any other visitor
12. As an employee, if the boss asks you to do anything extraordinary, politely agree and follow through

Today we celebrate National Receptionist Day by thanking them for all they do. Cards, gifts, flowers, plants, balloons are all welcome.

References and Links:

http://bayintegratedmarketing.wordpress.com/2012/01/05/why-the-receptionist-is-arguably-the-most-important-person-in-the-office/

Positive Attitude - Can Do!

Positive Attitudes lead to ...
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By Terry Orr

“Your attitude is an expression of your values, beliefs and expectations.” ~ Samuel Johnson

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Eons ago at my first duty station in Jacksonville, Florida my coffee cup with the following expression written “No Job is too big or small – Can Do.” As a naive young sailor that I was – truly believed it then – as I do today.

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“Challenges are what make life interesting; overcoming them is what makes life meaningful.” ~ Stephen Levine

Bill Bayesian, author of “Developing The Mind of a Leader” and his blog site Bill Boyajian Associates is spot on within his assessment - Attitude isn't everything, but it sure means a lot.  Your attitude is crucial to your leadership because it demonstrates who you are and what you're like on the inside. Our outer expressions are always a result of our inner feelings. Leaders put aside their personal preferences to get the job done.

Abraham Lincoln said it this way: "I have noticed that folks are generally about as happy as they make up their minds to be."  

The link to Bill blog site is listed below and I encourage you to read this entire article – very insightful and interesting read.

“The greatest revolution of our generation is the discovery that human beings, by changing the inner attitudes of their minds, can change the outer aspects of their lives.” ~ Anonymous

Craig Jarrow – author of Time Management Ninja and Time Management Ninja blog site – wrote an interesting article in February of this year titled “21 Ways to Define a Positive Attitude.” Here are a few that really stuck home:

• It is looking adversity in the eye…and laughing;.
• Motivating those around you with a positive word;
• Being friendly to those you don’t know;
• It’s getting back up when you fall down. (No matter how many times you fall down.);
• Understanding that relationships are more important than material things;
• Paying a compliment, even to a total strange;
• Not letting other people’s negativity bring you down; and
• Being true to yourself… always.

“You cannot tailor make the situations in life, but you can tailor make the attitudes to fit those situations before they arise.” ~ Earl Nightingale

Jan Malloch of Power Positive Now blog writes in her article – “7 Benefits of Having a Positive Attitude” - they are:

1. Perhaps the most important benefit is better health;
2. Positive thinkers have less stress in their lives and have much more control over how they react to events;
3. It is probably fair to say that those with a positive attitude will have more friends and a better social life;
4. Positive people will be more confident. They look forward to meeting others and accepting daily challenges;
5. They will also have a greater belief in their own abilities;
6. Positive thinkers enjoy life more; and
7. Optimists look forward to the future.

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“Seek out that particular mental attribute which makes you feel most deeply and vitally alive, along with which comes the inner voice which says, “This is the real me,” and when you have found that attitude, follow it.” ~ Helen Keller

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As mentioned frequently, I see the glass of life half-full with lots of opportunities, challenges to excel at solving and to learn something new – and long the way to help others during the process.

Today – the information available us has exponentially increase over the past two decades in particular.  Review these links provide just the tip of the ice burg and we hope you will take time to review them, learn from and enjoy them.

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References and Links:

http://billboyajianassociates.com/leverage-positive-attitude/

http://www.life123.com/health/self-improvement/attitude/positive-attitude.shtml

http://www.trainism.com/develop-positive-attitude.html

http://www.successconsciousness.com/positive_attitude.htm

http://timemanagementninja.com/2012/02/21-ways-to-define-a-positive-attitude/

http://www.positive-attitude-tips.com/benefits-of-a-positive-attitude.html