By Terry Orr
From a business perspective there are to essential and critical jobs that either make of brake you – your receptionist and assistant! Sometimes they are one in the same – but without a good one – life is very difficult – earned my PhD in life lessons regarding this tough lesson.
- We only get one opportunity to make a good first impression!
- Whose is your potential new client going to speak to when they call?
- Who do you want taking those important messages?
12 Tips on How to Be a Good Receptionist (according to WikiHow):
- Dress appropriately
- Have phone numbers handy
- Be courteous
- Have a positive attitude
- If someone is still being unreasonable, find a way to diffuse the situation
- Give good directions
- Keep busy
- As soon as someone enters the office, direct your attention to them, immediately, and give them a pleasant greeting
- Answer the phone politely with a standard greeting
- For visitors who come to the front desk, greet them with a smile and a standard greeting
- Greet delivery personnel with the same professionalism and politeness as any other visitor
- As an employee, if the boss asks you to do anything extraordinary, politely agree and follow through
Today we celebrate National Receptionist Day by thanking them for all they do. Cards, gifts, flowers, plants, balloons are all welcome.
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